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Contact Info
Terms & Conditions
Right Matters, Careers Coaching & Mentoring
1. Definitions
In these Terms, the following definitions apply:
- “Services” means careers coaching and mentoring services provided by Right Matters, including one-to-one sessions, related communications, and any supporting materials.
- “Session” means a scheduled coaching or mentoring appointment delivered online or in person.
- “Booking” means the reservation of a Session time.
- “Materials” means any documents, templates, written guidance, or resources provided by us.
- “Working Day” means Monday to Friday, excluding public holidays in England and Wales.
References to “Client” include both individual recipients of the Services and organisations (including employers) that purchase or fund the Services on behalf of an individual. Where an organisation funds the Services, that organisation is responsible for payment and contractual compliance, while the Services are delivered to the individual recipient.
2. Service overview and scope
Right Matters provides careers coaching and mentoring. Services may include, depending on the Client’s needs:
- Career direction and transition mentoring
- CV and LinkedIn profile review
- Role targeting and job search strategy guidance
- Interview preparation and professional communication
- Confidence, accountability, and structured next steps
Career coaching and mentoring conversations are treated as confidential. Any exceptions – for example where there is a legal or safeguarding obligation – will be explained clearly where applicable.
You remain responsible for your career decisions, applications, interviews, negotiations, and actions taken following any Session or Materials provided.
Services may be delivered on a sessional, package, or bespoke basis. Packages may be standard or custom and will be agreed in writing at the point of booking.
3. Eligibility and under-18s
Services are available to adults and to school leavers and young people where appropriate.
Where the Client is under 18, a parent or legal guardian must provide written consent prior to Services commencing and be the contracting party responsible for payment and compliance with these Terms.
We may refuse or discontinue Services for under-18s if we consider it appropriate for safeguarding or practical reasons.
4. Booking and delivery
Sessions are typically delivered online by video call. In-person Sessions may be offered at our discretion and may be subject to additional arrangements.
You are responsible for ensuring you have suitable internet access, a functional device, and a private environment for Sessions.
If you are late, the Session will usually still end at the scheduled time to protect other bookings, and the full fee remains payable.
5. Fees, payment and invoicing
Fees will be agreed in advance or set out at the point of booking.
- Where payment is required in advance, the Session is not confirmed until payment is received.
- Where invoicing is used, invoices must be paid within the stated invoice terms.
- Services will not commence until payment has been received in full where advance payment applies.
If a payment is overdue, we may suspend Services until payment is received. All fees are quoted in GBP unless stated otherwise.
6. Cancellations, rescheduling and missed sessions
If you need to cancel or reschedule a Session, you must provide at least 24 hours’ notice.
- Cancellations with less than 24 hours’ notice – the Session may be charged in full, except where we agree otherwise at our discretion.
- Non-attendance without notice – the Session will be charged in full.
- If we need to cancel, we will offer a rescheduled Session or a refund for that Session.
Where a package is purchased, Sessions must be completed within the following timeframes unless otherwise agreed in writing:
- 3-session packages: within 6 weeks
- 6-session packages: within 10 weeks
- 8-session packages: within 14 weeks
Sessions not used within the applicable timeframe will expire. Once a package has commenced, fees are non-refundable. Unused or expired Sessions will not be refunded or carried forward, except where otherwise agreed in writing by a Director of Invitise Ltd.
Managing Cookies
We treat coaching and mentoring conversations as confidential. We will not disclose information about you to third parties without your consent, except where disclosure is required by law or where we reasonably believe there is a safeguarding risk.
This does not entitle an employer or funding organisation to access the content of coaching or mentoring sessions without the individual’s consent.
You agree not to record Sessions without our prior written consent.
8. Your responsibilities
To benefit from the Services, you agree to:
- Provide accurate information
- Engage respectfully and professionally
- Complete agreed actions where possible
- Attend Sessions on time
- Communicate changes promptly, including cancellations
You accept that progress depends on personal effort and external market conditions. We cannot control hiring decisions made by employers.
9. Acceptable use and conduct
We may refuse, pause, or terminate Services if:
- You behave abusively, threateningly, or disrespectfully
- You repeatedly miss Sessions or do not engage
- You request Services outside scope, for example legal advice or job placement
- Continuing would be inappropriate, including safeguarding concerns
Where Services are terminated under this clause, fees paid may be non-refundable for Sessions already delivered or reserved.
10. Materials, intellectual property and reuse
All Materials provided by Right Matters remain the intellectual property of Invitise Ltd unless stated otherwise. Materials are provided for your personal use only and must not be copied, shared, sold, published, or distributed without permission.
You may use your updated CV, LinkedIn profile content, and application materials for your own job search and professional purposes.
11. Disclaimers and limitation of liability
The Services are provided on a professional best-efforts basis. We do not guarantee outcomes such as interviews, job offers, promotions, or salary increases.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
Subject to the above, we are not liable for loss of earnings, loss of opportunity, or indirect or consequential losses; decisions made by employers or third parties; or actions you take or do not take following Sessions or Materials.
To the extent permitted by law, our total liability for any claim will not exceed the amount paid by you for the relevant Session or package giving rise to the claim.
12. Data protection and privacy
Right Matters follows the Privacy Policy of Invitise Ltd. Please refer to our Privacy & Legal Notice page and the Invitise Ltd Privacy Policy for details of how personal data is handled.
13. Complaints
If you are dissatisfied with the Services, please raise the issue promptly so we can try to resolve it. Complaints should be submitted in writing to: hello@rightmatters.co.uk
We aim to acknowledge complaints within a reasonable timeframe. Refunds are not automatic and will only be considered where Services have not been delivered as agreed.
14. Changes to these Terms
We may update these Terms from time to time. The version published on our website at the time of booking will apply to your booking, unless we agree otherwise in writing.
15. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms and the Services.
16. Contact
Right Matters (operated by Invitise Ltd)
Company No. 13345316
Email: hello@rightmatters.co.uk
Website: rightmatters.co.uk
- Privacy Policy
- Terms & Conditions
- © Right Matters is an initiative owned by Invitise Ltd
© Right Matters is an initiative of Invitise Ltd